Privacy Policy

1. Who We Are

AI Direct Promotion & Grow ("we", "us", "our") operates the website aidirect.au and provides access to AI-powered creative tools. We are an Australian business and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about this policy, please contact us.

2. Information We Collect

We may collect the following types of information when you use our website and services:

• Contact information — your name and email address if you contact us or sign up for updates
• Payment information — processed securely through our payment provider; we do not store your card details
• Photos and images — images you upload to our AI tools for the purpose of generating your creative content
• Usage data — pages visited, time spent, browser type, and device information (collected via cookies and analytics tools)
• Communications — messages you send us via our contact form or email

3. How We Use Your Information

We use the information we collect to:

• Provide and operate our AI creative tools and services
• Process your payments securely
• Generate the AI-created content you have requested
• Respond to your enquiries and provide customer support
• Send you service-related communications (e.g. receipts, important updates)
• Improve our website and services based on how they are used
• Comply with our legal obligations

We will not use your personal information for any purpose not listed above without your consent.

4. Your Photos and AI Processing

When you upload photos to our AI tools, those images are processed by our AI systems to generate the creative content you requested. We want to be clear about how this works:

• Your uploaded photos are used solely to generate your requested output
• We do not use your photos to train AI models without your explicit consent
• Uploaded images may be temporarily stored on secure servers during processing and for a short period afterward
• We do not sell or share your photos with third parties for their own purposes

5. Payment Processing

All payments are processed by trusted third-party payment providers. We do not store your credit card numbers, bank account details, or other sensitive financial information on our servers. Our payment processors are bound by their own privacy policies and comply with applicable payment card industry standards.

6. Cookies and Analytics

We use cookies and similar tracking technologies to understand how visitors use our website, improve our services, and remember your preferences. We may use analytics tools such as Google Analytics for this purpose.

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

7. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers — trusted third-party companies that help us operate our services (e.g. payment processors, hosting providers, AI processing services), who are bound by confidentiality obligations
• Legal requirements — if required by law, court order, or government authority
• Business transfers — in the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction

8. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with our legal obligations. Uploaded images are typically deleted from our systems within 30 days of processing unless you have an account that stores them.

9. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of direct marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us.

10. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption, and our payment processing is handled by PCI-compliant providers.

However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. We will post the updated policy on this page with a revised "last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please get in touch:

• Website: Contact form
• Business: AI Direct Promotion & Grow, Australia

We will respond to your enquiry within a reasonable time, typically within 5 business days.